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FAQs
Order & Shipping
What payment methods do you support?
We support most major payment methods and Paypal.
What delivery services do you use?
We use the Amazon Shipping, United States Postal Service and FedEx to deliver our orders.
How long will it take for my purchase to arrive?
You can receive the goods within 5-20 working days.If you don't receive it for a longer period of time, the item you purchased may be out of stock or there may be a logistical problem. Please contact us at service@honeyguardian.com for details of your order.
How do I check the logistics track of my order?
After you place your order, the staff will process your order within 1-2 work days and send you an email with the order information when the order is shipped, you can use the tracking number in it to check the order logistics.
Can I change my order?
You can cancel your order and get a full refund before the order ships and re-pass to create a new order, sorry we will not be able to cancel or change the order if the product has already shipped.
Where do you ship from?
We have warehouses throughout the United States and your purchase will be shipped from the location closest to you.
Returns & Exchanges
What is your return policy for products purchased directly from your US warehouse?
We offer a convenient return policy for pet-related products purchased directly from our US warehouse. Customers can return any product within 30 days of delivery for a full refund, provided that the item is in its original condition and packaging.
Can I exchange my pet-related product for another model or item?
At this time, we do not offer product exchanges. However, customers can return the original item and place a new order for the desired product.
Who covers the shipping cost for returning a product?
Customers are responsible for the cost of shipping for any returned pet-related products, unless the item arrived damaged or defective.
How long does it take to process a return for a product?
Once we receive the returned item, it typically takes 2-3 business days to process the return and issue a refund to the original payment method.
What should I do if my pet-related product arrives damaged or defective?
If your pet-related product arrives damaged or defective, please contact our customer service team within 7 days of delivery to initiate a return or exchange. We will cover the cost of return shipping and provide a replacement or refund as needed.
Other Question
I have lost my product manual, where do I find the electronic version of the manual?
You can find the appropriate manual for your product from the User Manual page.
How long is the warranty on your products?
All electronic products purchased through official channels (such as Amazon or our official website) come with a one-year warranty.
Is the information I enter on the site protected and is the checkout secure?
Please be assured that our website follows a strict privacy policy and that emails are only used to facilitate follow-up with you about our products and various promotions, we do not disclose customer information. For more details on the Privacy Policy page.